We are a professionally managed resolution agency specializing in the field of collections and on-field verification and other services as per requirement of the BFSI client. Over few years, we have assimilated the skills and competencies required to become a successful player in the industry and we outperformed the expectations of our clients time and again.
Each product portfolio viz. Flows, NPA, write-off, skip / tracing, calling, Field Investigations etc whether secured or unsecured loan is assigned to a manager / team leader who has a team of field executives and calling team who report to him / her as per the strategy decided by Bank / management. These managers / team leaders undertake continues follow-up on delinquent customers or prospective customers of our clients as per nature of assignment and services offered under allocation.
We are undertaking portfolios for SME, Corporates and Retail pool like Home Loan (HL), Auto Loan (AL), Commercial Vehicle (CV), Construction Equipment (CE), Personal Loan (PL), Business Loan (BL), Loans Against Property (LAP), Consumer Durable (CD), Credit Cards (CC) Two Wheeler (TW); Auto Rickshaw (3W) ; Business to Business to Customer (B2B2C); Business to Business (B2B); Business to Small Medium Enterprises Loan (SME); Agri Product Loans and General Insurance for verifications of documentations and claim process; Discrete- Profiling and Investigations and last but not least also has knowledge in past for Tele-communication companies for their Broadband, Post Paid billing customers etc. for our business partners.
Registered Office in Goregaon – Mumbai; Corporate Office at Andheri heart of Mumbai area and Kept executives on each major stations and suburbs and channelized through centralised office.
Each caller is supported with IP based Dialer lines and server based CRM system. PC and Laptop set up with pleasant Air-conditioned working environment. Kept 100% recording calling records and reports, which keeps information of each call for our principle client’s monitoring and audit checks. Cash Counting machines are kept for easy counting and identifying fake notes and original notes. Closing Circuit Camera's are kept for future records and references for audit. Magnetic entry and exit for entry barrier for unauthorised people.
Corporate office has 21 calling Executives (7 for Write off & 14 for Flow cases) follow up and for collections and visits there are 32 executives; Back office staff with HR Manager for specific recruitment; Account Manager for Receipts and Cash Management and 2 runner boys across Mumbai. Total team 55 strength. Each recruitment is done with residence verification and reference check to avoid future mishaps.
Almost all executives are DRA certified, If not we ensure their DRA certification through allied tie-up with IIBA appointed training institute. Everyone is connected with Android based mobile for constant touch base and faster results, cut receipts (as per bank’s advise) and tracking their spot locations.
For Legal piece, we are having a team of lawyers and required tied-up with Associates, Police Officials and eminent Legal Counsels for effective Litigation and Recovery for initiating appropriate legal recourse as per Contract provisioning to fit your legal policy. We take up process under SARFAESI Act, Arbitration Act, Debts Recovery Tribunals and enforcement of Court orders and execution of Awards/Decrees and other legal measures as per nature of the Account and need of an hour.